Adaptivemall.com will be closed November 28th & 29th! Enjoy the Thanksgiving Holiday with your family & friends!

TEST Adaptivemall.com will be closed May 25th- 27th in observance of the Memorial Day Holiday. Customer Service will return on Tuesday, May 28th at 8:30am EST to resume regularly scheduled hours. 

 

We apologize for the inconvenience! Our email server has been down since 10 PM (EST) on May 23rd. Our Team has been working all day to resolve the issue. We plan to respond to all emails next week beginning on Tuesday the 28th when we return from the Memorial Day Holiday.
We hope you all enjoy the holiday weekend and we look forward to serving you as soon as it our email server is fuctional! Thank you for your patience!

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Sales Tax

THREE things determine sales taxability and it can differ from state to state!

  1. Who the customer is
  2. What they are buying
  3. Where the products are shipping into

Tangible property is subject to state and local sales tax IF the ship-to address is within a state that deems the products taxable by law. Some organizations can receive a certification of exemption from the ship-to state's department that handles sales tax. To find out more about this, please contact the appropriate department within your ship-to state. If your organization has one or more exemption certificates, please provide it to Adaptivemall.com so that we can update your account. Instructions on how to do this can be found here:
How it import Tax Certificates to your Adaptivemall.com account


Points to take note of:

Exemption certificates do not necessarily mean that you will never pay sales tax. That is determined by your ship-to state's laws by product type. Please contact the appropriate department within your ship-to state if you have questions on whether or not a product is taxable.

If you have a prescription for the products you have ordered, please let us know. Some states provide sales tax exemption for some of the products we sell if you have a prescription from a certified doctor for the specific product. We will require a copy of the prescription to keep on file and then the sales tax on your order will be refunded to you.

Purchases of medical equipment and supplies are exempt from some state and local sales and use taxes unless purchased for use in providing medical or similar services for compensation.